Shipping policy

Shipping Policy

Effective from: 1 August 2026 · Last updated: 1 August 2026

1. Introduction — how we operate

At Rill & River we care not only about what's inside, but also about how it reaches you. We work with trusted carriers, pack responsibly and give you full control over where and when you collect your parcel.

Remember: because we operate on a Print on Demand model, the product is manufactured only after the order is placed. Therefore, delivery time = production time + shipping time.

2. Countries we deliver to

We currently ship orders to:

Region	Countries	Notes
Poland	Whole country	InPost, DHL, DPD delivery
European Union	Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Latvia, Luxembourg, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, Italy, Malta, Cyprus	International delivery via DHL / FedEx / DPD
Other EEA countries	Subject to individual agreement via email: contact@rillandriver.com	Individual quote required

Countries we currently do NOT deliver to:

United Kingdom (UK) — requires separate customs and VAT regulations,
United States, Canada, Australia — planned for the future,
Non-EU countries requiring customs clearance.

Planning to purchase from outside the EU? Write to contact@rillandriver.com — we will consider an individual quote.

3. Shipping methods

Available methods depend on the delivery country and are displayed automatically in the cart.

Method	Description	Availability
InPost Parcel Locker 24/7	Pick-up at an automated locker, 24 hours a day, 7 days a week	Poland
Courier Delivery	Delivery to the specified address, by 5–8 p.m.	Poland
Standard Delivery	Delivery to the specified address	Poland, EU

4. Shipping rates

Shipping prices are given in Polish Zloty (PLN) and calculated dynamically in the cart based on order weight and delivery country.

Prices for Poland:

InPost Parcel Locker: from PLN 11.99
Courier: from PLN 12.00

Estimated prices for the EU:

Standard delivery (DHL / DPD / FedEx): €5

The exact amount will be displayed in the cart before placing the order. Prices depend on current carrier rates and are subject to change.

5. Production and delivery times

Production time (Print on Demand): 2–5 business days

Delivery time:

Destination	Estimated delivery time (from dispatch)
Poland	1–2 business days
Czechia, Slovakia, Germany	2–4 business days
Rest of Western Europe	3–5 business days
Southern and Eastern Europe	4–7 business days

Total time from order to receipt:
Poland: 3–7 business days | EU: 5–12 business days

During peak periods (holidays, sales, Black Friday) production time may be extended by 1–2 days. We always notify you by email.

6. Free shipping

Free shipping is available for orders above a specified value:

Region	Free shipping threshold
Poland	from PLN 150
European Union	from €100

The free shipping threshold is displayed in the cart and applied automatically. It does not stack with discount codes unless the promotion description states otherwise.

7. Parcel tracking

As soon as your parcel is dispatched, you will receive an email with a tracking number and a link to track it. You can track your parcel on the carrier's website:

InPost: inpost.pl
DHL: dhl.com
DPD: dpd.com
FedEx: fedex.com

8. Parcel Locker vs. Courier

	InPost Parcel Locker	Courier
Price	Cheapest option	Slightly higher
Delivery time	1–2 business days	1–2 business days
Collection	24/7, SMS code / app	During courier working hours
Max. weight	Up to 25 kg	Up to 31.5 kg
If not collected	48h to collect, then returned to sender	2 delivery attempts, then returned to sender

Tip: If you're not sure you'll be home — choose the Parcel Locker. It's the most convenient pick-up option.

9. International shipments — customs and taxes

For all deliveries within the European Union we use the DDP (Delivered Duty Paid) model. This means that:

you do not have to pay any additional customs duties, taxes or fees on receipt,
the price in the cart is the final price.

For deliveries to countries outside the EU (when launched), local customs duties and taxes may apply — the Customer bears these independently.

10. In-person collection

Due to the Print on Demand model (external production) and the lack of a physical retail warehouse, we do not offer in-person collection. All orders are shipped via courier companies.

11. Absence at delivery

InPost Parcel Locker

If you do not collect your parcel within 48 hours of it being delivered to the locker, it will be returned to the sender. We can then resend it at your expense or refund your money (after deducting return shipping costs).

Courier

The courier will make 2 delivery attempts. If both fail, the parcel is returned to the sender. In such a case we will contact you by email to determine further action.

12. Damaged parcel

If the packaging is visibly damaged (torn, crushed, wet):

Draw up a damage report with the courier or take a photo of the damaged parcel before opening.
Open the parcel in the courier's presence or take photos / video of the damaged product.
Report the issue to us within 24 hours at contact@rillandriver.com, attaching photos and the order number.
We will report the damage to the carrier and handle the situation at our expense.

13. Parcel returned by the courier

If the parcel is returned to the sender due to:

an incorrect address provided by the Customer,
failure to collect the parcel within the deadline,
refusal to accept,

We will contact you to arrange reshipment (cost of reshipment: according to the current price list) or a refund (after deducting the costs of the original and return shipping).