Frequently Asked Questions
Everything you need to know about ordering, sizing, and caring for your Rill & River pieces.
Orders & Shipping
How long does shipping take?
Every piece is printed after you order it, so there's a short production window before your parcel is dispatched. Delivery estimates and costs are shown at checkout, based on your address.
Where do you ship?
We currently ship across Poland and the European Union. If your country isn't available at checkout, get in touch and we'll let you know when it is.
Can I change or cancel my order?
Email us as soon as possible. Because pieces are made to order, we can usually only adjust or cancel before production starts.
Sizing & Fit
How do your sizes run?
Our pieces have a relaxed, true-to-size fit. Full measurements for each size are on our Size Guide — we'd recommend comparing them to a garment you already own.
What if I'm between sizes?
We generally recommend sizing up, especially if you plan to layer. Still unsure? Email us your usual size in other brands and we'll help you choose.
Returns & Exchanges
Can I return my order?
Yes. As a consumer in the EU you have 14 days from receiving your order to withdraw from the purchase, without giving a reason. Items should be unworn and unwashed. Full details are on our Shipping & Returns page.
What if my order arrives damaged or misprinted?
Send us a photo within 30 days and we'll replace it at no cost to you. This is in addition to your statutory rights, which are not affected.
Product & Care
What are your pieces made from?
Fabric composition and weight are listed in the details of each product, as they vary slightly between garment styles. We choose soft, durable cotton blends made for everyday wear.
How should I wash my pieces?
Wash cold, inside out, and skip the bleach and fabric softener. Hang dry when you can. Full details are on our Care Instructions page.
Why is it made to order?
Because we'd rather make nothing than make too much. Printing each piece after it's ordered means no warehouse full of unsold stock and nothing heading to landfill — the trade-off is a short production window before dispatch.
Wholesale & Press
Do you work with retailers or press?
We'd love to hear from you — reach out via our Contact page and we'll get back to you.
Still have a question? Send us a note — a real person will get back to you.
Contact Us